Kitchen WrapCo. Privacy Policy.

1. Information We Collect

We may collect contact information such as your name, email address, phone number, and postal address when you contact us, request an estimate, book a service, or place an order.

We may also collect service details about your kitchen, bedroom, bathroom, or other wrapping requirements, including measurements, photos, notes, appointment details, and project preferences.

When you use our website, we may collect technical and usage information such as your IP address, browser type, pages visited, form interactions, cookie preferences, and marketing consent choices.

2. Legal Basis for Processing

Under UK data protection law, we process personal data where it is necessary to provide estimates, consultations, installations, sample orders, customer support, and related services you request.

We may also process data for our legitimate interests, including improving our website, preventing fraud, managing enquiries, and operating our business effectively.

Where required, we rely on your consent, such as for optional marketing communications or non-essential cookies. You can withdraw consent at any time.

3. How We Use Your Data

We use your information to provide and manage our services, prepare estimates, arrange surveys or installations, process payments, deliver sample orders, and respond to support requests.

We may use your information to improve our services, analyse website performance, maintain security, comply with legal obligations, and send marketing communications where permitted.

We do not sell your personal data to third parties.

4. Sharing Your Data

We may share your data with service providers who help us deliver our services, including installers, delivery companies, payment processors, IT providers, analytics providers, and marketing platforms.

We may also share information where required by law, to protect our legal rights, or to respond to lawful requests from authorities.

All third-party providers are expected to handle personal data in accordance with applicable data protection laws and their own privacy obligations.

5. Retention of Your Data

We keep personal data only for as long as necessary to provide services, manage records, comply with legal obligations, resolve disputes, and support warranty or aftercare requirements.

Service and estimate records may be retained for up to 7 years. Marketing preferences are retained until you unsubscribe or withdraw consent.

Where data is no longer required, we will delete it or anonymise it where reasonably practicable.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to support website functionality, remember preferences, understand how visitors use the website, and measure marketing performance.

Essential cookies are required for the website to operate. Functional, analytics, and marketing cookies are optional and can be managed through the cookie banner or your browser settings.

For more information, please see our Cookie Policy.

7. International Transfers

Some service providers may process data outside the UK. Where this happens, we take reasonable steps to ensure appropriate safeguards are in place in line with UK data protection requirements.

8. Your Rights

You may have the right to request access to your personal data, ask us to correct inaccurate information, request deletion, object to certain processing, request portability, or withdraw consent.

To exercise your rights, contact us at info@kitchenwrapco.com. We aim to respond to valid requests within 30 days.

If you are unhappy with how we handle your personal data, you can contact the Information Commissioner's Office.

9. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 16. If you believe a child has provided personal data, please contact us so we can review and delete it where appropriate.

10. Automated Decision-Making

Our online estimates may use automated calculations based on the information you provide. These estimates are intended to give an indication only and do not replace a full survey or professional assessment.

Final quotations may vary after review, measurement confirmation, material selection, or site inspection.

11. Security of Your Data

We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or alteration.

No method of transmission or storage is completely secure, but we work to keep your information protected and handled responsibly.

12. Project Media and Content Use

With your consent, we may take photographs or videos of completed installations for internal training, quality assurance, marketing materials, social media, or our website.

You may withdraw consent at any time, although previously published content may remain in use where removal is not reasonably practicable.

13. Estimate Disclaimer

Any estimates, quotes, or online pricing are indicative and subject to a full survey or consultation. Final prices may vary depending on measurements, materials, installation requirements, or other factors.

14. Marketing Communications

We may send updates, offers, newsletters, or promotional communications where you have opted in or where we are otherwise permitted to do so by law.

You can unsubscribe from marketing communications at any time by using the unsubscribe link in emails or contacting us directly.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, business processes, or legal requirements.

Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

16. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact Kitchen WrapCo at info@kitchenwrapco.com.

You can also contact us by phone on 01236 338074 during our usual office hours, Monday to Friday, 9am to 5pm.