Kitchen WrapCo. Terms and Conditions.

1. Acceptance of Terms

By requesting an estimate, booking a survey, paying a deposit, approving a quotation, or proceeding with any services provided by Kitchen WrapCo, you confirm that you have read, understood, and agreed to these Terms and Conditions.

These Terms apply to all services and form part of every agreement between you and Kitchen WrapCo unless otherwise agreed in writing.

These Terms take priority over verbal discussions, messages, or informal agreements unless confirmed in writing by Kitchen WrapCo.

2. Estimates and Pricing

Online estimates are based on virtual assessments using images and information supplied by the customer. Estimates are approximations only and may change after survey, material selection, site inspection, repairs, or additional requirements.

Installations outside a 40-mile radius of our depot may incur an additional charge depending on location and logistics.

Commercial quotations are exclusive of VAT unless stated otherwise.

Material costs may change due to market conditions. If this affects your project, we will notify you and confirm any revised pricing before proceeding.

3. Bookings, Deposits and Surveys

A 25% deposit is required to secure an installation date.

Survey appointments operate on a live schedule and may be subject to change. A survey may include measurement confirmation, scope review, material and colour confirmation, and identification of additional works.

Changes requested after survey may incur additional costs, affect scheduling, or require rescheduling.

Issues identified during survey may result in additional charges, repair recommendations, or changes to the project scope.

4. Rescheduling and Cancellation

One reschedule may be permitted free of charge, subject to availability. Further changes may incur fees of GBP 150 when requested 0 to 14 days before installation, or GBP 100 when requested more than 14 days before installation.

Cancellations within 28 days of installation are non-refundable. For cancellations beyond 28 days, 25% of the deposit may be refunded and a GBP 100 admin fee may apply.

Kitchen WrapCo reserves the right to cancel or suspend work where necessary, including unsafe conditions, lack of preparation, abuse toward staff, breach of these Terms, or material and supply issues.

5. Customer Responsibilities

Customers must ensure all surfaces are clean, dust-free, degreased, and clear of items. Preparation should be completed at least 48 hours before installation.

If preparation is not complete, additional charges may apply from GBP 80, installation may be delayed, and refunds may not be issued if work cannot proceed.

Full and uninterrupted access must be provided throughout installation.

Customers are responsible for removal and refitting of appliances, and for arranging any third-party trades required unless otherwise agreed in writing.

6. Scope of Work

Standard wrapping includes visible external surfaces when doors and drawers are closed.

Unless agreed in writing, we do not wrap interiors, backs, undersides, or hidden areas.

Exact colour matches cannot be guaranteed across different installations, product batches, lighting conditions, or material ranges.

7. Existing Fixtures and Limitations

Wrapping adds material thickness and may affect alignment or closing. Kitchen WrapCo is not responsible for door adjustment issues caused by existing units, hinges, movement, or previous wear.

We are not liable for failure of existing screws, hinges, handles, clips, appliances, decorative finishes, structural elements, or electrical components.

We reserve the right to refuse poor-quality, damaged, unsuitable, or second-hand fittings.

Where handles are moved, customers must prepare surfaces properly. Existing holes, marks, or imperfections may remain visible.

8. Splashbacks and Additional Works

We are not responsible for gaps created by installing over existing surfaces or for customer-supplied items that do not fit correctly.

Heat protection is strongly recommended around hot appliances, hobs, kettles, and other heat sources.

Additional works outside the agreed scope may be quoted separately and must be approved before proceeding.

9. Installation

Arrival and completion times are estimates and are not guaranteed.

Customers must be present or available for completion, sign-off, and payment unless otherwise agreed in advance.

Kitchen WrapCo is not responsible for disturbance to surrounding finishes where work is carried out near existing decoration, silicone, fixtures, or fittings.

10. Payment Terms

The full remaining balance is due immediately upon completion unless otherwise agreed in writing.

Any additional work approved during the project is payable immediately upon completion.

Accepted payment methods may include cash, card, and bank transfer.

Failure to pay may result in suspension of warranty, refusal of further service, or recovery action.

11. Aftercare and Maintenance

Customers must follow care instructions, clean surfaces correctly, avoid abrasive materials, and protect wrapped surfaces from excessive heat or impact.

Improper care, harsh chemicals, heat damage, neglect, or misuse may void warranty cover.

12. Silicone

Silicone may be provided as a complimentary finish where appropriate. Silicone carries no warranty and maintenance or replacement is the customer's responsibility.

13. Warranty

Kitchen WrapCo may provide a 1-year installation warranty and a material warranty of 5 to 12 years depending on the product used.

Warranty does not cover customer damage, heat damage, poor maintenance, existing substrate failure, third-party work, unauthorised modifications, or issues caused by unpaid balances.

Warranty may be void if care instructions are not followed, payment is outstanding, or unauthorised work is carried out.

14. Repairs

Issues should be reported as soon as possible and, where practical, within 24 hours of discovery.

We aim to respond within 72 hours. Repairs are subject to assessment and availability.

Refusal of reasonable repair dates may result in additional charges or closure of the repair request.

15. Staff Conduct

Abuse, threats, harassment, or unsafe behaviour toward Kitchen WrapCo staff or contractors may result in immediate termination of work and loss of deposit.

16. Communications

Office hours are Monday to Friday, 9am to 5pm. Response times may be up to 72 hours depending on enquiry volume.

Official communications should be made through approved Kitchen WrapCo channels.

17. Liability

To the maximum extent permitted by law, Kitchen WrapCo is not liable for indirect, incidental, or consequential loss.

Nothing in these Terms affects your statutory rights.

18. Governing Law

These Terms are governed by the laws of Scotland.

If you have questions about these Terms, please contact Kitchen WrapCo at info@kitchenwrapco.com or call 01236 338074 during office hours.